We are located just outside Dallas Texas, which means our merchandise arrives quickly to the entire US. However, occasionally we may ship your item directly from the vendor or manufacturer to ensure you receive your item as quickly as possible.
- Any order over $49.00 shipped to the lower 48 states qualifies for free shipping.
- If your order is less than $49.00, your shipping costs are calculated during the checkout process based on the shipping options you choose.
- Please ensure that you select FREE SHIPPING if this is an option for your order.
At Gear Authority, we are riders too. So we understand that when you order your new gear you are excited to get this gear and put it on the road as soon as possible. So we do our best to get your products shipped out to you as quickly as we can. We carry many items in-stock in our store and our warehouse, however we do also work with our manufacturers and distributors to ship from the distributors' warehouses directly to our customers in order to minimize delivery times. Occasionally we have to order the product from the manufacturer and have it shipped to us before we ship the items to you, which may add up to 5 business days to the order delivery time.
When orders are placed for multiple items these items may come from separate locations and the order may need to be consolidated in order to get them items shipped to you correctly. If we are able to get you the items quicker by sending multiple packages from separate warehouse locations to you, then we may do this to save you shipping time.
If you choose expedited shipping (i.e. UPS 2nd Day Air, UPS Next Day Air, etc), please note that this is the shipping method that will be used once the processing time for the ordered items has been completed. Choosing to expedite the shipment will not reduce the processing time for these orders. If you need an item to arrive very quickly, please feel free to contact us at 877.502.5278 or firstname.lastname@example.org, so that we can discuss shipping and availability options.
When FREE SHIPPING is selected Gear Authority typically ships items out using UPS, however we reserve the right to ship using USPS, FedEx, or other shipping methods at our discretion. If any of these are a problem, please contact us and let us know.
BACKORDERS / AVAILABILITY
If an item that you ordered is back ordered we will do our best to notify you as soon as possible. We are actively working on the ability to show active product availability for each product on our site, but currently not every item shows 100% inventory availability. Please contact us if you have any further questions about back orders or availability.
When your order is shipped we will send an email to the email address provided in the order which contains the tracking number for your shipment. If your order status shows Shipped, but you have not received an email containing your tracking number please check your spam or junk folders for an email from gearauthority.com. If you still can't find the email, please contact us at 877.502.5278 or email@example.com so we can assist you.